Privacy Policy

Last updated: September 27, 2026

This policy explains what information houss ("houss", "we", "us") collects when you use the houss mobile app, houss.ai and property websites on tours.houss.ai (together, the "Service"), how we use it, and the choices you have.

In short: we collect only what we need to book, shoot and deliver your property media. We don't sell your personal information, and you can delete your account at any time from the app.

Information we collect

Account and contact details — your name, email address and phone number. Your phone number is used to verify your account by text message.
Booking details — property address and map location, property type and size, selected services, date and time, access instructions (such as lockbox codes), on-site contact name and phone, and notes you add.
Location — if you allow it, the app uses your device location only to center the map near you. We don't track your location in the background.
Media — photos, video, 3D tours and floor plans we capture of the property, and the property website we publish for you.
Device and usage data — a push notification token so we can send shoot updates, and basic technical data (such as app version and error logs) needed to run the Service.
Payment information — when payments are enabled, card details are handled by our payment processor; we don't store full card numbers.

How we use it

To create and secure your account and verify your phone number.
To schedule shoots, send your photographer to the right place and let them into the property.
To deliver your media and publish property websites when you or we choose to publish them.
To send service messages and notifications, such as confirmations, arrival and delivery updates.
To provide support, prevent fraud and improve the Service.

How we share it

We share information only as needed to provide the Service:

Photographers assigned to your shoot see the address, access instructions, on-site contact and notes for that shoot.
Service providers that host and operate the Service on our behalf — for example database and file hosting (Supabase), text message delivery, push notifications (Expo and Apple), maps and address search, and website hosting.
The public, only for property websites that are published: they show the property address, description and media — never lockbox codes, contact details or private notes.
Legal reasons, if required by law or to protect the rights and safety of our users and the public.

We do not sell or rent your personal information, and we don't use it for third-party advertising.

How long we keep it

We keep your information while your account is active and as needed to provide the Service. Delivered media and published property websites stay available until you ask us to remove them or delete your account. Some records may be kept longer where the law requires.

Your choices and rights

Delete your account anytime in the app: Account → Delete account. This removes your account, profile, bookings and notification tokens.
Access, correct or remove your information, or ask us to unpublish a property website, by emailing hello@houss.ai.
Notifications and location can be turned off at any time in your device settings.
Depending on where you live (for example California), you may have additional rights to know, correct or delete your information. Contact us to exercise them — we won't discriminate against you for doing so.

Security

We use industry-standard measures such as encrypted connections (HTTPS) and access controls so that customers only see their own bookings. No system is perfectly secure, so please keep your phone and account safe.

Children

The Service is intended for adults and real estate professionals. We don't knowingly collect information from children under 13.

Changes

We may update this policy. If we make significant changes, we'll let you know in the app or by email. The date at the top shows the latest version.

Contact

Questions? Email hello@houss.ai.